Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund, or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and the package must not be opened.

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of MusthaveGears (i.e. not cleared by customs, delayed by a natural disasters).
• Other exceptional circumstances outside the control of musthavegears.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending your request through our Contact Us page, or by emailing us at musthavegears@gmail.com.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing - you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.
Note:
We do not take return of products or refund on items we have listed as SALE.
All Refunds will only be made after the package are shipped back to our shipping facilities and return shipping costs are paid by customers.
All refunds will have shipping cost deducted from their total order value.

Thanking all our valued customers from musthavegears.